Before you start
Charge the accessory and find its pairing instructions. Button combinations differ by model.
Try these steps in order
Test after each step. If the problem is resolved, you can stop.
Make the accessory discoverable
Keep it near the phone and activate pairing mode using its manual. Being powered on alone may not start pairing.
Open the phone’s Bluetooth settings
On iPhone, use Settings → Bluetooth. On Android, open Bluetooth or Connected devices and look for Pair new device. Labels vary.
Select the matching device
Choose its name and compare any displayed code. Follow the accessory’s instructions if a PIN is required.
Reconnect an existing pairing
If its name is saved but it will not connect, forget that accessory, restart both devices, and pair again.
Separate pairing from audio
If connected but silent, check the chosen audio output and volume. Test another app before changing more settings.
What your result may mean
- Never appears in the list
- Recheck pairing mode and the accessory’s manual.
- Connects but only one app is silent
- Inspect that app’s audio settings.
- Works with another phone
- The first phone’s settings or compatibility deserve attention.
Still not working?
Contact the accessory maker with both model names if repeated pairing fails. Do not reset all phone settings as a first step.
Official support & further reading
Instructions vary by model. These are general, AI-assisted guides—not hands-on test reports or guaranteed diagnoses. Read our editorial guidelines.
Something unclear or out of date?
Email techfixguidehelp@gmail.com with the guide title and your device model. Do not send passwords or private files.