Before you start
Know whether you want built-in speakers, headphones, or monitor audio. Not every monitor contains speakers.
Try these steps in order
Test after each step. If the problem is resolved, you can stop.
Unmute both controls
Check the system volume and the app or browser player’s volume. Test another audio source.
Select an output on Windows
Open Settings → System → Sound and choose the intended device under Output. Check Volume mixer for an individually muted app.
Select an output on Mac
Open Apple menu → System Settings → Sound → Output. Choose the intended speakers and check Mute and output volume.
Check connected accessories
Disconnect unused headphones or displays that may receive the sound. Reconnect the accessory you actually want to use.
Retest after restarting
Reopen the app, then restart the computer if needed. On Windows, the Get Help audio troubleshooter can guide further checks.
What your result may mean
- A second app plays normally
- Focus on the first app rather than the computer’s speakers.
- Headphones work but speakers do not
- Confirm the output choice before seeking speaker service.
- No output device appears
- Use the computer maker’s support for the exact model.
Still not working?
If no audio source works after these checks, use official support. Note which outputs and apps you tested.
Official support & further reading
Instructions vary by model. These are general, AI-assisted guides—not hands-on test reports or guaranteed diagnoses. Read our editorial guidelines.
Something unclear or out of date?
Email techfixguidehelp@gmail.com with the guide title and your device model. Do not send passwords or private files.