Before you start
Use fresh batteries or a charged supported battery pack. Third-party controllers can use different pairing procedures.
Try these steps in order
Test after each step. If the problem is resolved, you can stop.
Check the power source
Fit fresh batteries correctly, or charge the supported battery pack according to its instructions.
Restart the controller
Turn the controller off with its Xbox button, then turn it back on near the console.
Pair with the intended console
Use the console’s Pair button and the controller’s Pair button. The official model-specific instructions below show their locations.
Try a wired data connection
Connect the controller directly to the console using a compatible data-capable USB cable. Test buttons in the console menu.
Follow official controller troubleshooting
If a wired connection works but wireless does not, use Xbox’s interactive troubleshooter before considering a replacement.
What your result may mean
- Works by USB only
- Power or wireless pairing needs further investigation.
- Another controller works
- Focus on the affected controller and its cable.
- Neither controller works
- The console may need support rather than two replacement controllers.
Still not working?
Use Xbox support with the console and controller models. The linked Xbox help pages require JavaScript; exact prompts may differ by model.
Official support & further reading
Instructions vary by model. These are general, AI-assisted guides—not hands-on test reports or guaranteed diagnoses. Read our editorial guidelines.
Something unclear or out of date?
Email techfixguidehelp@gmail.com with the guide title and your device model. Do not send passwords or private files.